NDLI: Integration of customer based features in digital mock-ups

Content Provider	IEEE Xplore Digital Library
Author	Lasi, H. Baars, H. Kemper, H.-G.
Copyright Year	2007
Description	Author affiliation: Univ. of Stuttgart, Stuttgart (Lasi, H.; Baars, H.; Kemper, H.-G.)
Abstract	The development and the enhancing of industrial goods require customer knowledge as a permanent input in R&D and production processes. The origin of the customer knowledge - the customer itself - usually just stays in contact with the business units marketing, sales and service. Several studies illustrate that in most industrial Small and Medium-sized Enterprises (SME) there remains an informational gap between customer oriented and product oriented business units. As a consequence valuable customer knowledge is neglected during product development. To improve this situation a concept for a solution is developed that enables businesses to utilize customer data from CRM systems in existing CAx systems. The solution utilizes feature technologies that are modified for the inclusion of customer based features. Hence, the voice of the customer can be used to enhance product development and manufacturing processes. A proof of concept with a prototype that is built upon a standard CAD system and a standard CRM system demonstrates the feasibility of realizing the solution.
Starting Page	2010
Ending Page	2014
File Size	1202439
Page Count	5
File Format	PDF
ISBN	9781424415281
DOI	10.1109/IEEM.2007.4419544
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2007-12-02
Publisher Place	Singapore
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	customer based product development Knowledge management Research and development Information systems Manufacturing industries Manufacturing processes CRM / CAx integration feature technology Management information systems customer based features Quality function deployment Product development Marketing and sales Business
Content Type	Text
Resource Type	Article

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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