NDLI: Inter-functional coordination for new service development

Content Provider	IEEE Xplore Digital Library
Author	Qiang Lu da Gama, V.
Copyright Year	2007
Description	Author affiliation: Harbin Inst. of Technol., Shenzhen (Qiang Lu)
Abstract	This research endeavors to enhance the understanding of inter-functional coordination in the process of new service development (NSD). Through a mixture of inductive and deductive approaches in- depth case studies are conducted involving five successful service organizations and fifteen NSD projects. The determination of coordination mechanism is a function of the degree of fit novelty and the NSD phase. A mixture of iterative and set- based concurrent engineering methods is used to increase the stability and precision of coordinated information. While the downstream activities are not flexible enough to cope with last minute changes from upstream, the organization aims to work in settings where the fast evolution of upstream information is possible. This paper bridges the gap in knowledge in the understudied research area: the applicability of coordination and concurrence methods developed for manufacturing product development to services, in particular, patterns of functional coordination for new service development and realization.
Starting Page	1423
Ending Page	1427
File Size	382899
Page Count	5
File Format	PDF
ISBN	9781424415281
DOI	10.1109/IEEM.2007.4419427
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2007-12-02
Publisher Place	Singapore
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Stability Multiple Case Studies Process planning New Service Development (NSD) Inter-functionality Pulp manufacturing Product design Market opportunities Personnel Bridges Coordination Mechanism Product development Concurrent engineering Iterative methods
Content Type	Text
Resource Type	Article

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