NDLI: Empirical research on the factor of ERP's user customer satisfaction based on triadic reciprocal determinism

Content Provider	IEEE Xplore Digital Library
Author	Wang Bin Zeng Chu-hong Huang Qiong-yu Liao Zhen-peng
Copyright Year	2010
Description	Author affiliation: Guangzhou Branch Office, China Tobacco Corporation, P.R. China, 510610 (Liao Zhen-peng) \|\| Business School, Sun Yat-sen University, P.R. China, 510275 (Huang Qiong-yu) \|\| School of Management, Guangdong University of Foreign Studies, P.R. China, 510006 (Zeng Chu-hong) \|\| Lingnan College, Sun Yat-sen University, P.R. China, 510275 (Wang Bin)
Abstract	Extant studies fail to find a significant relationship between information technology investment and firm performance. According to the theory of triadic reciprocal determinism, the determinants of ERP's User Customer Satisfaction include environmental factors (organizational culture, top management support, etc.), user behavior factors (participation in ERP project), and user personal factors (ERP self efficacy, belief on ERP.). By investigating 289 ERP system users, we test various factors on the ERP's User Customer Satisfaction as well as their interactions. The evidence indicates that three factors all have positive impact on the ERP's User Customer Satisfaction, but the mechanisms through which they affect customer satisfaction are different.
Starting Page	58
Ending Page	66
File Size	103168
Page Count	9
File Format	PDF
ISBN	9781424481163
ISSN	21551855
e-ISBN	9781424481194
DOI	10.1109/ICMSE.2010.5719785
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-11-24
Publisher Place	Australia
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Computers ERP information management Customer satisfaction Organizations triadic reciprocal determinism Particle measurements Environmental factors Reliability Information systems user satisfaction
Content Type	Text
Resource Type	Article

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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