NDLI: A value-function-based model for evaluating the passenger satisfaction in the flexible community bus problem

Content Provider	IEEE Xplore Digital Library
Author	Hu Xiang-pei Wu Li-rong Wang Wen-juan Liu Lin-lin
Copyright Year	2010
Description	Author affiliation: Institute of Systems Engineering, Dalian University of Technology, P.R. China, 116024 (Hu Xiang-pei; Wu Li-rong; Wang Wen-juan; Liu Lin-lin)
Abstract	Measuring the satisfaction is a complicated task because humans are of bounded rationality. The relationship between operational costs and passenger satisfaction has not been established neither in the definition of satisfaction based on customer perceptions nor in the studies using the definition based on specifications in operation research (OR) models. We will align the passenger requirements and cognition with the specifications used in OR models by applying the value function of prospect theory. In our paper, the reference point hypothesis of prospect theory is applied to measure the level of satisfaction for the flexible community bus problem, which can overcome the one-sidedness of traditional satisfaction evaluation either defined by specification or by user perceptions. The aim is to insert as many as unexpected passengers as possible within certain satisfaction level. The numerical results proof that the flexible route plan can insert more unexpected passengers with lower cost and higher passenger satisfaction compared with the fixed and timetabled route. It is also revealed the model has strong adaptability and can be applied in various groups by adjusting the specified satisfaction level.
Starting Page	104
Ending Page	109
File Size	125174
Page Count	6
File Format	PDF
ISBN	9781424481163
ISSN	21551855
e-ISBN	9781424481194
DOI	10.1109/ICMSE.2010.5719791
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-11-24
Publisher Place	Australia
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Real time systems prospect theory flexible community bus Adaptation model Communities Quality of service passenger satisfaction value function Cognition Numerical models Vehicles
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in