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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Nien-Te Kuo Kuo-Chien Chang Chia-Hui Lai Yi-Sung Cheng |
| Copyright Year | 2011 |
| Abstract | This study contributes to empirically compare with tourists' interpretation experiences of a museum between Mainland China and Taiwan. The results by applying Kano's model and the IPA to a museum interpretation indicate that several types of service elements can be identified as having different quality attributes. As for the tourists from Mainland China, the most important service elements they perceived were as follows: 'the visit route of narration facilities is smooth', and 'interpreters can provide service when tourists need'. As for the tourists from Taiwan, the most important service elements they perceived were as follows: 'the visit route of narration facilities is smooth', 'interpreters can offer services in proper time' and 'the contents are interpreted by interpreters can arouse tourists'. |
| Starting Page | 1 |
| Ending Page | 6 |
| File Size | 278723 |
| Page Count | 6 |
| File Format | |
| ISBN | 9781424465798 |
| e-ISBN | 9781424465811 |
| DOI | 10.1109/ICMSS.2011.5998702 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2011-08-12 |
| Publisher Place | China |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Analytical models Customer satisfaction Loading Organizations Cultural differences Reliability Mathematical model |
| Content Type | Text |
| Resource Type | Article |
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