NDLI: The Factors Analysis Influencing on the Service Quality Disparity of the E-Banking Information Security Ensuring Products

Content Provider	IEEE Xplore Digital Library
Author	Qiu-dan Xing Bing-jie Niu Wei Huang Na Li
Copyright Year	2011
Abstract	The drastic development of E-Banking business has brought great cost saving and enormous rise of profit for commercial bank entities, so that every commercial banks are actively developing E-Banking business, and more attention and capital have also been inputted upon the development of information security ensuring products to ensure the safety of E-Banking. Because the information security ensuring products provided by each E-Banking is comparatively mature, and with similar functions, to a great degree, the competition of E-Banking customer acquisition has turned into the service quality competition of the E-Banking information security ensuring products. Based on the service quality disparity analysis model of the service marketing theory, this paper attempts to analysis the concept, detail performances and reasons of service quality disparities in the E-Banking information security ensuring products, and discover some valuable arguments for the subsequent researches on the service quality disparities bridge strategies.
Starting Page	1
Ending Page	4
File Size	294973
Page Count	4
File Format	PDF
ISBN	9781424465798
e-ISBN	9781424465811
DOI	10.1109/ICMSS.2011.5999067
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-08-12
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Bridges Analytical models Information security Banking Cognition Safety
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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