NDLI: Bibliometric analysis of service science research: An assessment of institutional and individual research productivity

Content Provider	IEEE Xplore Digital Library
Author	Tan Kay Chuan Goudarzlou, A.
Copyright Year	2010
Description	Author affiliation: Department of Industrial and System Engineering, National University of Singapore, Singapore (Tan Kay Chuan; Goudarzlou, A.)
Abstract	The purpose of this research is to investigate the global contribution of researchers towards the literature on service science between 1995 and 2008. In achieving this aim, a review of papers published in five top service research journals was carried out. Papers from the following five service research journals were reviewed: International Journal of Service Industry Management, Journal of Services Marketing, Journal of Service Research, Managing Service Quality, and Service Industries Journal. The review considered all papers published in the journals over a 14 year period from 1995 to 2008. This study assessed the regional, institutional and individual research productivity in major service journals. The findings show evidence of worldwide contribution to service research, although there is dominance from academicians and institutions in North America and Europe. Other regions of the world, particularly Asia, are increasing in contribution.
Starting Page	1
Ending Page	6
File Size	123325
Page Count	6
File Format	PDF
ISBN	9781424464852
e-ISBN	9781424464876
DOI	10.1109/ICSSSM.2010.5530256
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-06-28
Publisher Place	Japan
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Productivity service science Europe Financial management Marketing management North America bibliometric analysis service research Engineering management Bibliometrics Asia service industries Systems engineering and theory Quality management publications
Content Type	Text
Resource Type	Article

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