NDLI: Roadmapping the service transition: Insights for technology organizations

Content Provider	IEEE Xplore Digital Library
Author	Harmon, R.R. Laird, G.L.
Copyright Year	2012
Description	Author affiliation: School of Business, Portland State University, OR - USA (Harmon, R.R.) \|\| Consulting Services, Datalink Corporation, USA (Laird, G.L.)
Abstract	Product technology firms are under increasing pressure to adopt service-oriented business models to target new opportunities for increased sales growth and profitability. But, there are always risks involved in transitioning to a service-dominant strategy. Service-oriented business models span across functional areas and require new skills, designs, resources, cultural change, approaches to customer value creation, and innovative strategies. Because of these risks, many organizations are slow to adopt the service model and may become discouraged during the transition or even abandon it. This paper will explore the service-transition process for high-technology product firm and use a technology-roadmapping approach to illustrate the strategy dimensions and issues encountered. A set of business model parameters for the service transition is presented.
Starting Page	3121
Ending Page	3130
File Size	575851
Page Count	10
File Format	PDF
ISBN	9781467328531
e-ISBN	9781890843250
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-07-29
Publisher Place	Canada
Access Restriction	Subscribed
Rights Holder	PICMET (Portland Intl conf on Manage
Subject Keyword	Technological innovation Companies Marketing and sales Manufacturing Interviews
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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