NDLI: Customer Participation—An important dimension in tourism service innovation

Content Provider	IEEE Xplore Digital Library
Author	Wang Wen-xing
Copyright Year	2010
Description	Author affiliation: Cold and Arid Regions Environmental and Engineering Research Institute, Chinese Academy of Sciences, Lanzhou 730000, China (Wang Wen-xing)
Abstract	Customer Participation has become a relatively mature theory in marketing with its fast development in the recent 30 years. This article brings this theory into the research of service innovation in tourism and holds the view that customer participation has changed into an important dimension in it. The external causes can be found in that it follows the shifting background setting from product economy to service economy, conforms to the competitive customer-centered environment in present-day hospitality industry, embodies the latest international trend in innovation theory and gains the full support of modern information technology. The fact that it represents the essence of all-round customer experience in modern tourism, helps the service providers with the actualization of their economic and social values, satisfies the mental needs of the service consumers accounts for the internal causes. The four basic and evaluative conclusions that the paper draws is that the atmosphere for tourism service innovation with customer participation is well-formed, it is high time to innovate tourism service to make customer participation a mainstream in the industry, and more researches on China's local practice of customer service innovation and cross-disciplinary studies are required. But meanwhile the author points out the limitations of the theory as a new perspective in tourism service innovation and warns the impossibility of it as a therapy to all problems.
Starting Page	2723
Ending Page	2729
File Size	139505
Page Count	7
File Format	PDF
ISBN	9781424476169
e-ISBN	9781424476183
DOI	10.1109/ICISE.2010.5691835
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-12-04
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Industries Economics Technological innovation Tourism industry Psychology Travel services Production Service innovation Business Customer participation
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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