NDLI: The Superintendent of Post Office, Bolangir Division, Bolangir, Odisha Vs. Jambu Kumar Jain

Content Provider	Supreme Court of India
e-ISSN	30484839
Language	English
Access Restriction	NDLI
Subject Keyword	Consumer Protection
Content Type	Text
Resource Type	Law Judgement
Jurisdiction	India
Case(s) Referred	Referred Case 0
Case Type	Appeal
Court	Supreme Court of India
Disposal Nature	Appeal Disposed Off
Headnote	Consumer Protection – Deficiency in service on part of the Post Office – Claim of – The father of the respondent – complainant purchased 88 Indira Vikas Patras of the denomination of Rs. 5000/- each – The IVPs were lost – A police complaint was lodged alleging theft of these IVPs – It was contended that despite demands made by the complainant, the value of the lost IVPs was not being made over by the Post Office to him and as such, there was deficiency in service on part of the Post Office – The District forum directed the Post Office to release payment of the maturity value of 88 IVPs – The view taken by the District Forum was accepted by the National Commission – On appeal, held: It is not in dispute that IVPs in the instant case were purchased through cash – At no stage, the identity of purchaser was thus disclosed or registered with the Department – The matter has to be considered purely from the perspective of the governing Rules – If in case the IVPs are lost/ stolen or mutilated or defaced beyond recognition, the Rules are clear that they shall not be replaced by the Post Office – In the face of such statutory provision, the refusal on the part of the Department to entertain any request for maturity sum was absolutely right and justified – It can never be said that there was deficiency on the part of the Department in rendering any service expected of them – Indira Vikas Patra Rules, 1986 – r. 5.
Judge	Honble Mr. Justice Uday Umesh Lalit
Neutral Citation	2020 INSC 247
Petitioner	The Superintendent Of Post Office, Bolangir Division, Bolangir, Odisha
Respondent	Jambu Kumar Jain
SCR	[2020] 2 S.C.R. 1148
Judgement Date	2020-03-02
Case Number	1894

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The Superintendent of Post Office, Bolangir Division, Bolangir, Odisha Vs. Jambu Kumar Jain

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The Superintendent of Post Office, Bolangir Division, Bolangir, Odisha Vs. Jambu Kumar Jain

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