Content Provider | Supreme Court of India |
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e-ISSN | 30484839 |
Language | English |
Access Restriction | NDLI |
Subject Keyword | Consumer Protection Act |
Content Type | Text |
Resource Type | Law Judgement |
Jurisdiction | India |
Case(s) Referred | Referred Case 0 |
Case Type | Appeal |
Court | Supreme Court of India |
Disposal Nature | Appeal Allowed |
Headnote | Consumer Protection Act, 1986 – s.21(b) – Revisional jurisdiction of National Consumer Commission – Ambit and scope – Consumer complaint against bank by a customer (appellant) alleging blunder in credit of cheque amount – The amount was credited to account of second respondent, another customer with a similar name who was having account in the same bank branch – Complaint allowed by Consumer Forum – Order partly upheld by State Consumer Commission – Revision application filed by respondent-bank against order of State Consumer Commission allowed by National Consumer Commission – Propriety – Held: On facts, not proper – Revisional jurisdiction of the National Consumer Commission u/s.21(b) is extremely limited – It should be exercised only in case as contemplated within the parameters specified in the said provision, namely when it appears to the National Commission that the State Commission had exercised a jurisdiction not vested in it by law, or had failed to exercise jurisdiction so vested, or had acted in the exercise of its jurisdiction illegally or with material irregularity – In the instant case, the National Commission itself had exceeded its revisional jurisdiction by calling for the report from the respondent-bank and solely relying upon such report, came to the conclusion that the two fora below had erred in not undertaking the requisite in-depth appraisal of the case that was required – Though a party can produce additional evidence at the appellate stage, the same has to be within the four corners of law, that is as contemplated in order-41, R.27, CPC – Apart from the fact that there is a vast difference between exercise of appellate jurisdiction and revisional jurisdiction, no such application was filed by the respondent-bank before the National Commission –Under the circumstances, calling for the report by the National Commission on its own from the officer of the bank was absolutely unwarranted – Impugned order of National Commission accordingly set aside. Consumer Protection Act, 1986 – Complaint before forum under the Act – Entertainability – Held: The anvil on which entertainability of a complaint by a forum under the Act is to be determined, is whether the questions, though complicated they may be, are capable of being determined by summary enquiry – Requirement of leading detailed evidence cannot be a ground to shut the doors of any forum created under the Consumer Protection Act. Code of Civil Procedure, 1908 – Order XLI, r.27 – Evidence – Production of additional evidence – Requirements for – Held: Though a party can produce additional evidence at the appellate stage, the same has to be within the four corners of law, that is as contemplated in Order XLI, r.27 – The party has to establish that notwithstanding the exercise of due diligence, such evidence was not within its knowledge or could not even after due diligence, be produced by it at the time when the decree appealed against was passed. Limitation Act, 1963 – s.5 – Inapplicability – When – On facts, held: The National Consumer Commission grossly erred in observing in the impugned order that the appellant-complainant would be at liberty to seek remedy in the competent Civil Court and that if he chooses to bring an action in a Civil Court, he is free to file an application u/s.5 of the Limitation Act, 1963, recording the statement of Counsel for the respondent-bank that it will not press the issue of limitation if action is brought by the complainant in a Civil Court – Such an observation/order passed by the National Commission is in utter ignorance of the provisions of the Limitation Act, in as much as s.5 of the Limitation Act does not apply to the institution of civil suit in the Civil Court. |
Judge | Hon'ble Ms. Justice Bela M. Trivedi |
Neutral Citation | 2022 INSC 84 |
Petitioner | Sunil Kumar Maity |
Respondent | State Bank Of India And Anr. |
SCR | [2022] 1 S.C.R. 258 |
Judgement Date | 2022-01-21 |
Case Number | 432 |
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