NDLI: Service Quality Evaluation of the Third-Party Logistics

Content Provider	IEEE Xplore Digital Library
Author	Yan-Ling Xiao Qian Yang
Copyright Year	2007
Description	Author affiliation: Sch. of Econ. & Manage., Daqing Pet. Inst., Daqing (Yan-Ling Xiao; Qian Yang)
Abstract	Nowadays more and more enterprises choose to outsource their logistics business to the third-party logistics as it is rapidly expanding, so the service quality evaluation of the third-party logistics is increasingly significant, outsourcing enterprises should evaluate the service quality of the third-party logistics regularly after signing the outsourcing contract. Proper evaluating indicator system and scientific evaluating method are the basic of scientific evaluation. This paper establishes the evaluating indicator system from the perspective of outsourcing enterprises at first, the evaluating indicator system contains four major categories indicator which are classified according to the primary outsourcing motivations; secondly, evaluates the four major categories indicators with the efficiency coefficient method specifically; thirdly, evaluates the service quality of the third- party logistics synthetically on the basic of the former evaluation; at last, analyzes the evaluation result according to the evaluation mark and presents some suggestions which aim at different evaluation results and different outsourcing enterprises.
Starting Page	6584
Ending Page	6587
File Size	99825
Page Count	4
File Format	PDF
ISBN	9781424413119
DOI	10.1109/WICOM.2007.1616
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2007-09-21
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Performance evaluation Costs Economic indicators Transportation Fuel economy Outsourcing Contracts Petroleum Logistics Quality management
Content Type	Text
Resource Type	Article

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