NDLI: A comparative study of North American and Indian third-party logistics (3PL) service providers

Content Provider	IEEE Xplore Digital Library
Author	Mitra, S.
Copyright Year	2010
Description	Author affiliation: Department of Operations Management, Indian Institute of Management Calcutta, Diamond Harbour Road, Joka, Kolkata - 700104, India (Mitra, S.)
Abstract	This paper makes a comparison between the North American and Indian third-party logistics (3PL) industries in terms of demographics, key success factors and performance metrics. One of the important observations of the paper is that although breadth of service offerings, investment in information systems, availability of skilled manpower and integration of supply chains are identified as significant predictor variables for performance metrics, there are wide gaps between Indian 3PL firms' expectations and achievements with respect to these variables. It is expected that the findings of the paper would provide valuable managerial insights into the Indian 3PL industry and help logistics managers make better, informed decisions concerning the allocation of scarce resources.
Starting Page	247
Ending Page	250
File Size	67353
Page Count	4
File Format	PDF
ISBN	9781424455850
e-ISBN	9781424455867
DOI	10.1109/ICCAE.2010.5451460
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-02-26
Publisher Place	Singapore
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Measurement Costs Economic indicators Supply chains Globalization North America India third-party logistics performance metrics key success factors survey Outsourcing Large-scale systems Resource management Logistics
Content Type	Text
Resource Type	Article

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3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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