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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Folgueras Marcos, A. Rouyet, J.I. Bosch, A. |
| Copyright Year | 2012 |
| Abstract | The present study proposes a design for an Information Technology Balanced Scorecard (IT BSC) that integrates with business and environment and balances and optimizes deployment and control of the Information Technology strategy. This Strategic and Tactical IT Planning model enhances IT's role in obtaining and measuring its contribution to business value: optimizing IT operational efficiency or proposing new business ideas with a high IT component. The proposed model stimulates innovation in each of the parts of the IT Services lifecycle, is based on IT Service Management best practices and uses ideas from the ITIL v3 standard. |
| Starting Page | 4972 |
| Ending Page | 4981 |
| File Size | 385527 |
| Page Count | 10 |
| File Format | |
| ISBN | 9781457719257 |
| ISSN | 15301605 |
| e-ISBN | 9780769545257 |
| DOI | 10.1109/HICSS.2012.107 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2012-01-04 |
| Publisher Place | USA |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Organizations Proposals Planning Best practices Lead Technological innovation Information Technology Strategic Planning IT Governance Balanced Scorecard |
| Content Type | Text |
| Resource Type | Article |
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