NDLI: Improving Colon Cancer Screening Levels Using Self-Serve Technologies: The Case of the Incomplete Appointment

Content Provider	IEEE Xplore Digital Library
Author	Kozak, S. Saunders, C.
Copyright Year	2012
Abstract	This case study represents the Diagnosing and Action Planning phases of a larger program of research directed at leveraging IT to improve operational and clinical efficiency. Applying a broad understanding of information systems (IS) to include technologies, processes, and people, the purpose of this study was twofold. First, we wanted to understand the existing portfolio of technologies in the broader context of the range of factors (e.g., technical, cognitive-emotional, logistical, and health system related) enabling and constraining the completion of scheduled appointments within a colon cancer screening centre (CCSC). Second, based upon this evidence we wanted to provide recommendations for targeted IT investments to improve colon cancer screening efficiency through a reduction in incomplete appointments. Our findings indicate the need for collaborative self-serve technologies in order to mitigate the key constraints (costs, fear, logistics, system etc.) while building upon those mechanisms and practices that work (phone reminders, concierge service etc.). We conclude with limitations of this study and plans for future research.
Starting Page	942
Ending Page	951
File Size	499186
Page Count	10
File Format	PDF
ISBN	9781457719257
ISSN	15301605
e-ISBN	9780769545257
DOI	10.1109/HICSS.2012.316
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-01-04
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Cancer Colonoscopy Colon Interviews Context Educational institutions meta-structuring colon cancer screening incomplete appointment self-serve technologies structuration theory
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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