NDLI: The Revolution That Wasn't: Investigating Barriers to Platform-Based E-Service Delivery Partnerships

Content Provider	IEEE Xplore Digital Library
Author	Arvidsson, V.
Copyright Year	2012
Abstract	In response to the increasing political and popular demand on e-government to deliver, governments have begun to seek out new, alternative forms of operation. One such development in the domain of e-government is the emergence of private-public partnerships (PPP). However, research on PPPs in the service layer of e-government is virtually silent. In this paper we argue that one possible approach to help close this gap is by investigating key partnership issues from a platform perspective. Building on a case study, and using this novel perspective, we identify three key barriers for developing platform-based partnerships for e-service delivery in local government: the bureaucratic barrier, the interface barrier and the business barrier. Based on experiences from this study, we also conclude that the platform approach have proven useful as a means to close the highlighted gap in research.
Starting Page	2633
Ending Page	2642
File Size	223470
Page Count	10
File Format	PDF
ISBN	9781457719257
ISSN	15301605
e-ISBN	9780769545257
DOI	10.1109/HICSS.2012.581
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-01-04
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Local government Interviews Ecosystems Electronic government partnerships platforms PPP e-government e-service delivery
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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