NDLI: Business Intelligence Challenges in the Context of Goods- and Service-Dominant Logic

Content Provider	IEEE Xplore Digital Library
Author	Clavier, P.R. Lotriet, H.H. van Loggerenberg, J.J.
Copyright Year	2012
Abstract	Business Intelligence (BI) is highly promoted and praised, yet not all expectations are realised. Instead, numerous reports of failed BI implementations and challenges prevail. This paper examines BI challenges in the context of Goods-Dominant (G-D) and Service-Dominant (S-D) Logic. Literature sources and a qualitative case study are used to identify BI's challenges, conceptual perceptions and related beliefs. The link between these is then reflected and examples are provided demonstrating how G-D Logic may potentially be an underlying cause of or contributor to BI's challenges. A dominant focus -- typical of G-D Logic -- on BI as a product of a BI technology process is identified in BI's prevailing perceptions and beliefs. In this paper we demonstrate examples of how this is detrimental to the use and benefit of BI and propose S-D Logic as a solution with potential.
Starting Page	4138
Ending Page	4147
File Size	306732
Page Count	10
File Format	PDF
ISBN	9781457719257
ISSN	15301605
e-ISBN	9780769545257
DOI	10.1109/HICSS.2012.138
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-01-04
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Bismuth Context Business Interviews Documentation Process control Lenses BI perceptions Business Intelligence (BI) Service-Dominant (S-D) Logic Goods-Dominant (G-D) Logic BI challenges
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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