NDLI: Research on service quality improving method of human resource outsourcing service enterprises

Content Provider	IEEE Xplore Digital Library
Author	Bi Xiao-qing Yu Mang Zhou Qing-xiang
Copyright Year	2010
Description	Author affiliation: School of Management Tianjin University of technology Tianjin, P.R. China, 300384 (Bi Xiao-qing; Yu Mang; Zhou Qing-xiang)
Abstract	The increasing demand of human resource outsourcing (HRO) has brought about the rapid development of HR outsourcing services. For this emerging industry, continuously improving the quality of service according to customer demand is an important subject to promote the development of the industry. So, product Quality Function Deployment (QFD) is introduced into the human resource outsourcing service enterprises to improve quality of products in this paper. And aimming at the issue of developers have various responses to the service characteristics in order to meet the same customer demand, therefore; this paper through evidence theory to implement integaration of developers' opinion and overcome the defect of QFD in a better way. The example shows that the proposed algorithm has good applicability.
Starting Page	314
Ending Page	318
File Size	536395
Page Count	5
File Format	PDF
ISBN	9781424452637
DOI	10.1109/ICIME.2010.5477646
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-04-16
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	services quality Quality of service quality function deployment (QFD) evidence theory Technology management Production Bismuth Quality function deployment Product development Outsourcing Human resource management Matrix converters Quality management
Content Type	Text
Resource Type	Article

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