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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Ma Yan-feng Wang Ya-lin Gao Jing Li Fei |
| Copyright Year | 2006 |
| Description | Author affiliation: Sch. of Manage., Harbin Inst. of Technol. (Ma Yan-feng) |
| Abstract | The purpose of this paper was to examine the effectiveness of information system sourcing from the perspective of information system service capability. Since system service capability was a difficult variable to be described and examined, the two factors as service quality and maintenance costs were used to evaluate it. Questionnaire was designed, and MANCOVA was used to examine the relationship of variables. We empirically found that there were differences not only in system service quality among in-sourced, outsourced and cooperated systems, but also in maintenance costs. The results suggested that outsourcing may not always be the optimal selection for reducing costs and increasing efficiency over system lifetime. Cooperative type was sometimes good for increasing IS service capability as the system grew older. Companies should consider the characteristics of IS sourcing type and its relationship with service capability, and the difference between TPS and DSS. Perhaps this paper can give some advice on which sourcing type should be selected based on system service capability |
| Sponsorship | Nat. Natural Sci. Found. of China Harbin Inst. of Technol. P.R. China |
| Starting Page | 194 |
| Ending Page | 198 |
| File Size | 5708903 |
| Page Count | 5 |
| File Format | |
| ISBN | 7560323553 |
| DOI | 10.1109/ICMSE.2006.313847 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2006-10-05 |
| Publisher Place | France |
| Access Restriction | Subscribed |
| Rights Holder | HARBIN INSTITUTE OF TECHNOLOGY |
| Subject Keyword | Decision support systems Knowledge management Information management IS Sourcing Information system (IS) Information systems Guidelines Technology management Management information systems Cost function Outsourcing Error correction IS Service capability |
| Content Type | Text |
| Resource Type | Article |
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