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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Youngjung Geum Daekook Kang Hakyeon Lee Yongtae Park |
| Copyright Year | 2010 |
| Description | Author affiliation: Department of Industrial Engineering, School of Engineering, Seoul National University, Kwanak-Gu, Seoul Korea (Youngjung Geum; Daekook Kang; Hakyeon Lee; Yongtae Park) |
| Abstract | Today, the body of literature has been almost unanimous in integrating services into their core products. What is at the core in integrating products and services is the technology, providing the organic interface between products and services. Despite the importance of technology, however, considering the role of technology in product-service integration still remains a void in the literature. In response, this paper suggests the concept of “technology interface” in product-service integration and investigates the role of technology in moderating the product-service integration. Firstly, the concept of technology interface in product-service integration is clarified. Following on the definition, six types of technology interface are proposed according to the configuration of interaction between products and services. Finally, corresponding characteristics, case examples for each type of technology interface are suggested regarding how the interface can contribute to moderate the structural and functional integration of products and services and to provide the increased customer value. |
| Starting Page | 1 |
| Ending Page | 7 |
| File Size | 773221 |
| Page Count | 7 |
| File Format | |
| ISBN | 9781424482030 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2010-07-18 |
| Publisher Place | Thailand |
| Access Restriction | Subscribed |
| Rights Holder | PICMET (Portland Intl conf on Manage |
| Subject Keyword | Business Maintenance engineering Medical diagnostic imaging Customer service Banking Convergence Information technology |
| Content Type | Text |
| Resource Type | Article |
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