NDLI: A methodology for physical business process redesign on TQM viewpoints

Content Provider	IEEE Xplore Digital Library
Author	Boo Sik Kang Jin Woo Eun Sang Chan Park
Copyright Year	1998
Description	Author affiliation: Dept. of Ind. Eng., Korea Adv. Inst. of Sci. & Technol., Seoul, South Korea (Boo Sik Kang)
Abstract	Business process redesign (BPR) is very important in a competitive business environment. But literature suggests that a majority of BPR projects fail. It often falls into a trap that only takes a serious view of information sides between subsystems. Total quality management (TQM) has played an important role in business management for a decade and it's importance continues to grow. Regardless of where TQM principles are applied, TQM shares common viewpoints of the analysis through facility, employee, product, and customer. These viewpoints are very useful in redesigning any existing systems. We suggest a combined approach considering physical as well as informational side in regard to the four TQM viewpoints. This approach gives a new framework to redesign old systems. It proceeds strategic side BPR, informational side BPR, and physical side BPR. In this paper we focus on the physical side BPR which redesigns existing facilities efficiently. It analyzes employee activity flow as well as customer activity flow, and then produces a new layout of facilities. Then it updates them considering real limitation and recommends alternatives. Each alternative is evaluated through simulation, it finally selects an alternative. We illustrate the suggested redesign procedures step by step through a retail business process redesign.
Starting Page	173
Ending Page	178
File Size	540862
Page Count	6
File Format	PDF
ISBN	0780350820
DOI	10.1109/IEMC.1998.727756
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1998-10-11
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Total quality management Business process re-engineering Quality management Technological innovation Industrial engineering Customer satisfaction Costs Supply chains Humans Quality function deployment
Content Type	Text
Resource Type	Article

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
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