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| Content Provider | ACM Digital Library |
|---|---|
| Author | Parker, Tom Lyons, Beth Goelzer |
| Abstract | Moving more than 23,500 locally hosted Exchange email and calendar accounts to Microsoft's cloud-based Office 365, with almost no disruption to the work of Cornell University's faculty and staff, was a carefully choreographed, well-practiced yet dynamic dance. Ten key factors: 1. Close coordination, partnership, and collaboration with Microsoft to plan and implement the migration and to escalate and resolve issues 2. Early campus awareness 3. CIO periodic updates to the University leadership and campus community on plans and progress 4. Early and continuous involvement of IT leaders and IT staff both within the central IT organization and throughout the campus 5. Early awareness and management of business-affecting changes 6. Local expertise with Exchange 7. Extensive Cornell-provided web pages on preparing for Office 365 8. Targeted email guiding individuals to complete specific to-do's at three weeks before their move date, two weeks, one week, the day of, and the day after 9. End-user support at the unit level and through the central IT Service Desk 10. Daily web conference call with the project team for IT leaders to discuss status and issues. |
| Starting Page | 131 |
| Ending Page | 136 |
| Page Count | 6 |
| File Format | |
| ISBN | 9781450323185 |
| DOI | 10.1145/2504776.2504813 |
| Language | English |
| Publisher | Association for Computing Machinery (ACM) |
| Publisher Date | 2013-11-03 |
| Publisher Place | New York |
| Access Restriction | Subscribed |
| Subject Keyword | Microsoft outlook Microsoft exchange Microsoft office 365 Training help and documentation Electronic mail Email migration |
| Content Type | Text |
| Resource Type | Article |
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| Sl. | Authority | Responsibilities | Communication Details |
|---|---|---|---|
| 1 | Ministry of Education (GoI), Department of Higher Education |
Sanctioning Authority | https://www.education.gov.in/ict-initiatives |
| 2 | Indian Institute of Technology Kharagpur | Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project | https://www.iitkgp.ac.in |
| 3 | National Digital Library of India Office, Indian Institute of Technology Kharagpur | The administrative and infrastructural headquarters of the project | Dr. B. Sutradhar bsutra@ndl.gov.in |
| 4 | Project PI / Joint PI | Principal Investigator and Joint Principal Investigators of the project |
Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon |
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