NDLI: Technology learning assistants: students tutoring faculty in technology

Please wait, while we are loading the content...

Campus learning spaces: meeting students' current and future needs

Better ways to handle customer support phone calls

Print centers: navigating the sea of ink

Sharing the sandbox on an IT playground

Technology learning assistants: students tutoring faculty in technology

Making the switch to microsoft's live@edu services

So you want to run a film festival?

Charting a course for software licensing and distribution

Development of an e-learning back-end system for code assessment in elementary programming practice

Evolution of a large scale lecture capture deployment

Diving into a virtual sea: exploring the philosophy behind and implementation of an academic second life model

All in the family: creating a family of IT sites

Create interactive web illustrations with google maps

A wider web, a wider world

Managing professional and personal sensitive information

From "teaching technologies" to "teaching innovation": a conference changes with the times

Technology based motivation of students to collaborate by digital annotations during real lecture and learning sessions

Supporting clickers on campus and the faculty who use them

Technology and student services expo: creating a collaborative "one-stop-shop" for incoming students and parents during freshman orientation

Reduce costs by reducing power: navigating the conflict between administering computers and being 'green'

Needs assessment and design of course management system (CMS) using open and community source frameworks in post-secondary institutions

Alternate reality games: a realistic approach to gaming on campus?

Building important relationships

Supporting digital exams: riding class V rapids through exam policy, tech policy, and exam support

It's not easy being green: students and "the problem with printing"

Managing from the middle: a gift and a curse!

Creating collaboration and training opportunities for IT staff

Lessons from a major IT downsizing effort

Client research that counts: involve your staff, engage your clients, and improve your services

Deep in the HEART of texas: celebrating 10 years of technology discoveries at the regional conference level

Experience with individual receipt confirmation system and the university primary mail service

Time management strategies for busy geeks

Rolling out a department service to all of campus: do's and don'ts

Low overhead high yield integrated surveys

Discovering unknown capabilities of labstats

Using baldrige method frameworks, excellence in higher education standards, and the sakai CLE for the self assessment process

It's 2 a.m. do you know where your computers are?: earlham college and schooldude.com 18 months later

Steering a course to new adventures --- SCAD Hong Kong

Comparing a video projector and an inter-PC screen broadcasting system in a computer laboratory

KIT's campus computer system by virtual machine technology and integrated identity service

Empowering students to create work schedules that work

Mentoring, a program for training new IT staff

What is cyberinfrastructure

Windows 7 planning and implementation

Online faculty qualifications assurance system

Navigating the streams of online training: discovering new pathways to information distribution

Online training @ duke: technology training - anytime, anywhere

Converting student technology handbook into an electronic format

Implementing a new PC setup policy --or- how I learned to stop worrying and give up symantec ghost

A sideways approach to data security and privacy awareness

Telling is not training: navigating the unpredictable waters of professional development

Using new media to improve self-help for clients and staff

Diary of a trainer: learning to create online learning experiences

Keeping the pirates at bay-lor: waves of blackberry, sailing through mac support, and navigating the filemaker seas

But i wasn't trained on that!: the use and abuse of training tools

All hands on deck: a new approach to staff development

Reliable management of dual-boot labs using radmind

Web 2.0 in blackboard learn: mind the template

Technology learning assistants: students tutoring faculty in technology

Content Provider	ACM Digital Library
Author	Heckel, Mark T.
Abstract	Faculties are usually reticent or too busy to attend formal, scheduled training sessions on the use of technology. At Penn State, the Technology Learning Assistant (TLA) program provides requesting faculty members with one-to-one tutoring by a tech-savvy student. The goal of the TLA program is to help faculty with challenges they encounter when planning to use educational technologies. TLAs spend a semester or more in one-on-one consultations (5 to 10 meetings) to answer technology questions and help faculty learn the skills necessary to use ANGEL (Penn State's course management system), create Web pages, develop PowerPoint slides, develop an electronic grade book, and learn other technology skills. These one-hour sessions are intended to assist faculty in learning how to use technology more efficiently in both the management of content and its use in instruction. Faculty benefit by receiving one-on-one help with technology, being tutored at their own computer in their own office, getting personalized answers to technology questions, being able to use technology more efficiently, and receiving help matching the right technology to their specific goals. Faculty clients, the courses they teach, and the departments and colleges of faculty clients benefit by gaining richer course resources, integration of interactive technologies into courses, and expanded use of technology to support teaching and course management. Students are either undergraduate or graduate students and must have a minimum grade-point average to participate. They come from several different colleges within the University and have varying degrees of expertise in various technology areas. Students benefit from participation in the program by gaining real-life consulting experience, practicing communication skills, earning academic credit, and enhancing their resumes. Students can receive academic credit or can be placed in a wage position after their first semester of participation. In addition to the consultations students have with faculty, they also receive direct training in the use of emerging technologies such as blogs, wikis, Adobe Connect Pro and Web 2.0 applications. Students also receive training in soft skills, such as working with faculty in stressful situations, and how to handle clients who are less than confident in their technology skills. The program has generated significant interest across the University, as evidenced by the nearly 100% increase in faculty requests for assistance, and the 50% increase in student participation. A redoubled marketing and recruitment program, for both TLAs and faculty participants, has had a dramatic effect on the awareness of the program. In this paper, we will examine the fundamental constructs of the program, including the organization of the TLA cadre, the development of training for students, the marketing to both students and faculty, the processes and procedures used in accounting for time spent in consultations, the summary project for TLA student tutors, and the plans for future refinements to the TLA program for faculty and students.
Starting Page	93
Ending Page	96
Page Count	4
File Format	PDF
ISBN	9781450300032
DOI	10.1145/1878335.1878360
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2010-10-24
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Tutoring Faculty support Software support
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

The technology learning center (TLC): a comprehensive learning environment for students

A mobile learning organiser for university students

Scalable apprenticeships: reconnecting students through technology

The Use of Teaching Assistants in Project Based Learning at Aerospace Engineering

Learning Assistants' Functions and Effects: All-round Tutoring in Online Learning Community

Establishing a Sustainable Learning Support Organization and the Practice of Peer Tutoring Centering on College Students

Literature review and experience with whole classroom peer tutoring for IT students

Voices from the Field: Tutoring Center Professionals' Roles in Supporting Historically Marginalized Students

Helping Strategy Support in Synchronous Peer Tutoring System for Children

Technology learning assistants: students tutoring faculty in technology

Similar Documents

The technology learning center (TLC): a comprehensive learning environment for students

A mobile learning organiser for university students

Scalable apprenticeships: reconnecting students through technology

The Use of Teaching Assistants in Project Based Learning at Aerospace Engineering

Learning Assistants' Functions and Effects: All-round Tutoring in Online Learning Community

Establishing a Sustainable Learning Support Organization and the Practice of Peer Tutoring Centering on College Students

Literature review and experience with whole classroom peer tutoring for IT students

Voices from the Field: Tutoring Center Professionals' Roles in Supporting Historically Marginalized Students

Helping Strategy Support in Synchronous Peer Tutoring System for Children

Technology learning assistants: students tutoring faculty in technology