NDLI: Factors influencing the level of patients’ satisfaction with mental healthcare delivery in Tamale Metropolis: a multicentre cross-sectional study

Content Provider	Springer Nature : BioMed Central
Author	Dokurugu, Mariama Alhassan Aninanya, Gifty Apiung Alhassan, Mustapha Dowou, Robert Kokou Daliri, Dennis Bomansang
Abstract	Introduction Patient satisfaction is crucial in mental healthcare and its impact on treatment outcomes. Despite the global burden of mental disorders, there are limited research on client satisfaction, especially in Ghana. This study aimed to investigate factors influencing patient satisfaction with mental health care in the Tamale Metropolis. Methods A multicentre cross-sectional study was conducted involving 382 mental health service users in selected health facilities in the Tamale metropolis. A semi-structured questionnaire adapted from Patients Satisfaction Questionnaire (PSQ-18) was used to collect data on patients’ satisfaction with the mental health service. Data were analyzed using SPSS version 20 and both descriptive and inferential analysis was done. Results Overall, 54.7% of service users were satisfied with the mental health care received. Participants aged 20–29 years and those aged 50–59 years were significantly less likely to be satisfied compared to participants below 20 years. Residents of peri-urban (AoR = 0.03; 95% CI = 0.01–0.19) and rural areas (AoR = 0.02; 95% CI = 0.00–0.16) were less likely to report satisfaction than urban residents. Unmarried (AoR = 0.73; 95% CI = 0.01–0.77) and uneducated participants (AoR = 0.76; 95% CI = 0.01–0.91) were less likely to be satisfied with the mental health service. Financial factors and long waiting times were associated with decreased satisfaction. Access challenges, perceived provider attentiveness, and stigma within health facilities further reduced satisfaction odds. Conclusion There is a fundamentally favorable level of reception for mental health treatments, as evidenced by the fact that over half of the participants were satisfied with them. The findings indicate that there is still more room for improvement, especially when it comes to tackling systemic barriers and demographic variations to improve overall client experiences. Ghana Health Service and other partners should put in place interventions to enhance the delivery of mental health services.
Related Links	https://bmchealthservres.biomedcentral.com/counter/pdf/10.1186/s12913-025-12432-2.pdf
Ending Page	11
Page Count	11
Starting Page	1
File Format	HTM / HTML
ISSN	14726963
DOI	10.1186/s12913-025-12432-2
Journal	BMC Health Services Research
Issue Number	1
Volume Number	25
Language	English
Publisher	BioMed Central
Publisher Date	2025-02-22
Access Restriction	Open
Subject Keyword	Public Health Health Administration Health Informatics Nursing Research Mental health Patient satisfaction Mental disorders Mental health gap action programme
Content Type	Text
Resource Type	Article
Subject	Health Policy

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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