NDLI: Patient coordination during the COVID-19 pandemic in the Amsterdam region: effects on capacity utilization and patient flow

Content Provider	Springer Nature : BioMed Central
Author	Berkeveld, E. Rhebergen, M. D. F. Bloemers, F. W. Zandbergen, H. R. van Merode, G. G.
Abstract	Background To manage COVID-19 surge demand, Dutch regional and national task forces were installed to coordinate a proportionate patient distribution. This study examined the effect of centralized COVID-19 patient coordination on hospital capacity utilization during the pandemic. Methods A retrospective observational double cohort study compared intra- and interregional patient coordination by the regional task force ROAZ Noord-Holland Flevoland. Coordination was compared to a simulated scenario without coordination based on a queueing model during two time periods from January 1, 2021, until May 1, 2021 and from August 1, 2021, until December 1, 2021. Daily data on patient ICU and clinical COVID-19 patient transfers, number of admissions, and capacity were assessed. The primary outcome was hospital capacity utilization. Results Overall, 1,213 patients were transferred both within the eleven regional hospitals and outside the region during cohort I and 528 patients during cohort II. During the first cohort, eight hospitals (ICU patients) and two hospitals (clinical patients) showed a utilization factor exceeding 100% without coordination which reduced to below 100% with coordination. During the second cohort, utilization factors exceeding 100% varied between the scenarios with and without coordination. In both cohorts, the majority of hospitals that showed a utilization factor below 100% in the scenario without coordination, showed an increased utilization factor in the scenario with coordination. Conclusion This retrospective double cohort analysis based on regional coordination of COVID-19 patients and a simulated scenario of absent regional coordination, identified that load-balancing of COVID-19 care demand generally resulted in an improved distribution of utilization among hospitals. In a crisis, we suggest a swift upscale from local, regional to national centralized coordination activity to enable inter and intra-regional patient coordination at an early stage. Future research is recommended to explore the applicability of coordination for other patient categories to benefit from regional centralization during a crises.
Related Links	https://bmchealthservres.biomedcentral.com/counter/pdf/10.1186/s12913-025-12311-w.pdf
Ending Page	10
Page Count	10
Starting Page	1
File Format	HTM / HTML
ISSN	14726963
DOI	10.1186/s12913-025-12311-w
Journal	BMC Health Services Research
Issue Number	1
Volume Number	25
Language	English
Publisher	BioMed Central
Publisher Date	2025-02-17
Access Restriction	Open
Subject Keyword	Public Health Health Administration Health Informatics Nursing Research Decision making Surge demand Capacity pooling Crisis management Health care policy
Content Type	Text
Resource Type	Article
Subject	Health Policy

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
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4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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