NDLI: A consensus support methodology for the initial self-assessment of the EFQM Excellence Model in healthcare organisations

Content Provider	IEEE Xplore Digital Library
Author	MorenonRodriguez, J.M. Cabrerizo, F.J. HerreranViedma, E.
Copyright Year	2010
Description	Author affiliation: Dept. of Computer Science, Morales Meseguer University Hospital, Murcia, Spain (MorenonRodriguez, J.M.) \|\| Dept. of Software Engineering and C.S. Distance Learning University of Spain, Madrid, Spain (Cabrerizo, F.J.) \|\| Dept. of Computer Science and A.I, University of Granada, Granada, Spain (HerreranViedma, E.)
Abstract	Healthcare organisations using the European Foundation for Quality Management (EFQM) Excellence Model for self-assessment have found an opportunity to work more effectively and a powerful driver for improvement. Nevertheless, when these organisations address self-assessment processes for the first time the initial effort needed presents many difficulties. The aim of this paper is to offer a consensus support methodology based on fuzzy logic under a linguistic approach that would undoubtedly contribute to conduct self-assessment processes with questionnaires. We assume qualitative evaluation, through linguistic labels, to facilitate the individual responses, and we use the concept of fuzzy majority to calculate the measures which guide the consensus reaching process.
Starting Page	483
Ending Page	488
File Size	171557
Page Count	6
File Format	PDF
ISBN	9781424481347
e-ISBN	9781424481361
DOI	10.1109/ISDA.2010.5687219
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2010-11-29
Publisher Place	Egypt
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	consensus Biological system modeling Current measurement Computational modeling group decision-making Medical services Numerical models linguistic modelling EFQM Pragmatics Quality management
Content Type	Text
Resource Type	Article

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