NDLI: Usability in E-government Sites

Content Provider	IEEE Xplore Digital Library
Author	Granizo, C.J. Yanez, P.L. Ramirez, D.P. Machado, P.C.
Copyright Year	2011
Abstract	On occasion, central governments have been considered incapable and inefficient managers to meet the expectations of its citizens. Governments have been forced to make radical changes. They also have been pressured by the rapid advancement of technology and the societal needs eager for greater efficiency and transparency in public administration. Every day, more and more e-government sites appear on the web. However, their results are poor due to the fact that despite making great economic efforts and investing many resources, they have not obtained the expected results. Consequently, the citizens don't feel satisfied with the offered services. This has caused a greater fear of the e-government sites by citizens. Many sites for different reasons have been abandoned and are not in use anymore. The development of web sites considering usability standards is a reality today. However, due to the lack of design parameters for designing specific e-government sites, the developers have not had success with their products. Assessing the usability in these kinds of web sites is a first step in discovering specific recurrent usability problems. Wherein, future works can be fixed using usability patterns that will be created for this goal. This paper shows a usability study conducted on the three e-government sites whose common service is providing to the citizens a complaints system through the web. As a result of the evaluation, a set of recurrent usability problems were detected.
Starting Page	453
Ending Page	458
File Size	294360
Page Count	6
File Format	PDF
ISBN	9781612844275
DOI	10.1109/ITNG.2011.86
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-04-11
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Context usability guidelines evaluation methods e-government systems usability heuristics Web sites Security Usability heuristic evaluation Standards Electronic government
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in