NDLI: Empirical study on influence factors to customer satisfaction of group purchasing in China

Content Provider	IEEE Xplore Digital Library
Author	Chen Wei-jun Huang Chun-ping Wang Li-ya
Copyright Year	2013
Description	Author affiliation: Hequ Hope Primary Sch., China (Wang Li-ya) \|\| Sch. of Econ. & Manage., Hebei Univ. of Technol., Tianjin, China (Chen Wei-jun; Huang Chun-ping)
Abstract	The network group purchasing has become the fastest growing business model today. But with its rapid growth there appears the low customer satisfaction which will lead to the dilemma of this new business model. In this paper, the empirical Study is performed on the influence factors to customer satisfaction of the network group purchasing from three factors, which are system, Web site, and business. Nine hypotheses are put forward and research model is established. Then it uses the questionnaire survy method to verify and modify this model. At the end of the paper, from customers, merchants, website point of view, it puts forward several proposals to improve customer satisfaction. The study will provide reference for group purchasing Web site to enhance trust, build loyalty and won the customer lifetime value.
Starting Page	158
Ending Page	165
File Size	347628
Page Count	8
File Format	PDF
ISBN	9781479904730
ISSN	21551855
e-ISBN	9781479904747
DOI	10.1109/ICMSE.2013.6586277
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-07-17
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	influence factors group purchasing Customer services customer satisfaction Customer satisfaction website trust Reliability engineering Personnel Logistics
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Research on the Evaluation Index System of Chinese Group-Purchase Website Customer Satisfaction

Research on the influence of interpersonal factors to customer evaluation in service consuming

The Influence of Trust and Commercial Friendship on Customer Retention: An Empirical Study of Banking

Empirical Research on the Influencing Factors of Online Customer Trust

Impact of service quality on customer satisfaction an empirical study with special reference to logistics services in western region of tamilnadu

Impact of service quality on customer satisfaction an empirical study with special reference to logistics services in western region of tamilnadu

Application Service Provider (ASP) in China: An Empirical Study of System and Service Satisfaction

An Empirical Study of Customer Loyalty to Internet Banking in China

Empirical Study on the Influence of E-shopping Prejudice to E-customer Satisfaction

Empirical study on influence factors to customer satisfaction of group purchasing in China

Similar Documents

Research on the Evaluation Index System of Chinese Group-Purchase Website Customer Satisfaction

Research on the influence of interpersonal factors to customer evaluation in service consuming

The Influence of Trust and Commercial Friendship on Customer Retention: An Empirical Study of Banking

Empirical Research on the Influencing Factors of Online Customer Trust

Impact of service quality on customer satisfaction an empirical study with special reference to logistics services in western region of tamilnadu

Impact of service quality on customer satisfaction an empirical study with special reference to logistics services in western region of tamilnadu

Application Service Provider (ASP) in China: An Empirical Study of System and Service Satisfaction

An Empirical Study of Customer Loyalty to Internet Banking in China

Empirical Study on the Influence of E-shopping Prejudice to E-customer Satisfaction

Empirical study on influence factors to customer satisfaction of group purchasing in China