NDLI: The relationship between customer-oriented third-party logistics provider and logistics improvement of customer firm

Content Provider	IEEE Xplore Digital Library
Author	Sun Shan-ling Du Zhao-hui
Copyright Year	2012
Description	Author affiliation: School of Management, Harbin Institute of Technology, China, 150001 (Sun Shan-ling; Du Zhao-hui)
Abstract	The sprung up of reverse logistics, makes the third-party logistics providers facing new opportunities and challenges, how to create greater customer value to increase the competitiveness of enterprises get more attention. Based on customer value theory, the research built a new theoretical model. By questionnaire 147 third-party logistics companies, with the help of software SPSS17.0 and AMOS7.0, using factor analysis and path analysis, the research obtained the conclusion that there is a significant positive correlation between third-party logistics provider owning reverse logistics customer orientation and customer firm logistics improvement. The study discussed the application of the research in theory and practice in the end. It provides a new way of thinking for the expansion study of third-party logistics, and also figures out the development direction of three-party logistics provider.
Starting Page	533
Ending Page	540
File Size	381982
Page Count	8
File Format	PDF
ISBN	9781467330152
ISSN	21551855
e-ISBN	9781467330145
DOI	10.1109/ICMSE.2012.6414231
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2012-09-20
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Availability third-party logistics Transportation customer value theory Reverse logistics Companies Manufacturing reverse logistics customer orientation
Content Type	Text
Resource Type	Article

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