NDLI: Why Shared Understanding Matters -- Engineering a Collaboration Process for Shared Understanding to Improve Collaboration Effectiveness in Heterogeneous Teams

Content Provider	IEEE Xplore Digital Library
Author	Bittner, E.A.C. Leimeister, J.M.
Copyright Year	2013
Abstract	Solving complex problems often requires experience and perspectives of various, often heterogeneous experts. Shared understanding of the task is an important determinant for the performance of collaborative groups [1, 2]. Surprisingly little attention has been paid to the systematic development of processes that lead to a shared understanding within heterogeneous groups. To address this challenge, we provide a systematic, reusable process to support groups to converge towards a shared understanding of a task to be then able to collaborate more effectively and efficiently. To achieve the proposed goal, we develop a collaboration process grounded in theory based design guidelines, including activities for individual (1) and collaborative construction of meaning (2) as well as constructive conflict resolution (3). We ground our work in group cognition research and apply a collaboration engineering approach [3]. We test the process design in a computer-aided requirements elicitation workshop with experts from different professional backgrounds. We identify strengths and limitations of the process design to enable the development of think Lets (reusable design patterns for collaboration engineering) for shared understanding in future research.
Starting Page	106
Ending Page	114
File Size	437835
Page Count	9
File Format	PDF
ISBN	9781467359337
ISSN	15301605
e-ISBN	9780769548920
DOI	10.1109/HICSS.2013.608
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-01-07
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Collaboration Guidelines Process design Cognitive science Cognition Systematics Joints group cognition collaboration engineering shared understanding
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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