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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Shijia Gao Dongming Xu |
| Copyright Year | 2010 |
| Abstract | With the increased complexity and uncertainty in business operations, adaptive and collaborative business processes and exception management (EM) are gaining attention. The current EM practice however offers inadequate decision support for flexibility and adaptability in EM, is lack of the consideration of legacy system and human intervention, and is limited when monitoring activities in real-time. To mitigate these problems, a real-time decision support approach in EM is proposed and investigated in two research phases. The first research phase focuses on the development of the conceptual framework - Real-Time Exception Management Decision Model (RTEMDM) - for design and development of real-time EM decision support system (DSS). The second research phase applies the proposed RTEMDM in logistics and anti-money laundering (AML) domains. Informed by the RTEMDM, multi-agent-based real-time EM DSSs for logistics and AML are designed, implemented, and evaluated. The proposed RTEMDM can guide the analysis, design, and development for a real-time EM DSS. |
| Starting Page | 1 |
| Ending Page | 10 |
| File Size | 479079 |
| Page Count | 10 |
| File Format | |
| ISBN | 9781424455096 |
| ISSN | 15301605 |
| e-ISBN | 9781424455102 |
| DOI | 10.1109/HICSS.2010.314 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2010-01-05 |
| Publisher Place | USA |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Intelligent agent Logistics Real time systems Decision support systems Uncertainty Collaboration Humans Monitoring Research and development management Spread spectrum communication |
| Content Type | Text |
| Resource Type | Article |
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