NDLI: Strategies for the successful implementation of workflow systems within healthcare: a cross case comparison

Content Provider	IEEE Xplore Digital Library
Author	Murray, M.
Copyright Year	2003
Description	Author affiliation: Kennesaw State Univ., GA, USA (Murray, M.)
Abstract	The implementation of computerized workflow systems to support the collection and dissemination of patient information has been an area of focus in healthcare for many years. This multiple case study is an analysis of the implementation of a commercially available healthcare workflow system in two hospital settings. The case study protocol uses an analytical framework built upon six theoretical propositions identified as having a major impact on the implementation of workflow technologies. Findings indicated that organizational support for workflow as a strategic solution and employing a cross-functional implementation team were key factors for success and developing an understanding of the flow of data into and through the system, given the complexities of work processes, was challenging. Understanding the organizational impact of workflow, the maturity of the workflow management system, and the human interaction and participation intrinsic to workflow is also necessary. Greater insight into the applicability and benefits of the technology will emerge as workflow is successfully implemented in more organizations.
File Size	524744
File Format	PDF
ISBN	0769518745
DOI	10.1109/HICSS.2003.1174365
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2003-01-06
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Medical services Computer aided software engineering Workflow management software Business Collaborative work Health information management Hospitals Programming Protocols Humans
Content Type	Text
Resource Type	Article

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