NDLI: Aligning business and information technology through the balanced scorecard at a major Canadian financial group: its status measured with an IT BSC maturity model

Content Provider	IEEE Xplore Digital Library
Author	Van Grembergen, W. Saull, R.
Copyright Year	2001
Description	Author affiliation: Antwerp Univ., Belgium (Van Grembergen, W.)
Abstract	The balanced scorecard (BSC) initially developed by R. Kaplan and D. Norton (1996), is a performance management system that enables businesses to drive strategies based on measurement and follow-up. In recent years, the BSC has been applied to information technology (IT). The IT BSC is becoming a popular tool with its concepts widely dispersed by international consultant groups such as Gartner Group, Renaissance Systems, Nolan Norton Institute, and others. As a result of this interest, the first real-life applications are starting to emerge. The development and implementation of an IT BSC within an Information Services Division (ISD) serving a Canadian financial group is described and discussed. On the basis of this case study, a maturity model for the IT BSC is introduced and the necessary linkage between the business and IT scorecard is clarified.
Sponsorship	Univ. Hawaii College of Bus. Adm
File Size	156359
File Format	PDF
ISBN	0769509819
DOI	10.1109/HICSS.2001.927176
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2001-01-06
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Information technology Electronic mail Financial management Technology management Couplings Customer satisfaction Gold Humans Investments Management information systems
Content Type	Text
Resource Type	Article

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