NDLI: Feedback mechanisms as intermediaries for Web information market: an exploratory study

Content Provider	IEEE Xplore Digital Library
Author	Jyun-Cheng Wang Day, R.-F.
Copyright Year	2001
Description	Author affiliation: Dept. of Inf. Manage., Nat. Chung-Cheng Univ., Taiwan (Jyun-Cheng Wang)
Abstract	The Internet is sometimes said to be drowning in contents. Users of information therefore experience great difficulty in identifying the accuracy, relevancy and interpretability of information. Total data quality management and centralized information intermediaries are either too expensive for the vast amount of Internet contents or they force information consumers to face the problem of determining the trustworthiness of the intermediaries. We explore the possibility of using various feedback mechanisms to serve as intermediaries. The service quality of four types of feedback is compared in this study: click-through count, open-ended feedback, close-ended feedback and no feedback. The potential benefits of feedback are twofold. For information consumers, it serves to provide quality proofs and helps the user to become aware of the public's preferences toward specific content sites. For information producers, feedback could provide peer support and recognition. This exploratory study concludes that open-ended feedback and click-through counts result in users with a higher perceived service quality. For the information providers, feedback information awards them with peer support and a more satisfied attitude toward the system. These results, while not conclusive, suggest that it is possible to make feedback mechanisms play the role of infomediaries in order to manage the information market - a much more important role than for accounting purposes.
Sponsorship	Univ. Hawaii College of Bus. Adm
File Size	204753
File Format	PDF
ISBN	0769509819
DOI	10.1109/HICSS.2001.927088
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2001-01-06
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Feedback Information management Internet Quality management Costs Monitoring Information analysis Explosives Scattering Voting
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in