NDLI: Profiling turns in interaction: discourse structure and function

Content Provider	IEEE Xplore Digital Library
Author	Condon, S.L. Cech, C.G.
Copyright Year	2001
Description	Author affiliation: Dept. of English, Louisiana Univ., Lafayette, LA, USA (Condon, S.L.)
Abstract	Turn-taking provides a basis for comparing interactions in different communication environments, and this paper demonstrates that readily observable features of turns can be linked to principles that organize and manage the interaction. Results are based on 150 decision-making interactions elicited in a face-to-face environment, an asynchronous e-mail environment and several types of synchronous computer-mediated environments. We show that three features of turns can be linked to discourse structure and function. First, as turns increase in size, participants switch from serial to parallel strategies to organize their decision-making. Second, pivot turns, which are turns that are much shorter than the turns that precede or follow them, can reflect the discourse functions of the relevant turns. Finally, turns can be used for measures of dominance based on turn size. We conclude that designers of communication systems can take advantage of peoples' ability to develop effective strategies for packaging messages in different environments.
Sponsorship	Univ. Hawaii College of Bus. Adm
File Size	127997
File Format	PDF
ISBN	0769509819
DOI	10.1109/HICSS.2001.926501
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2001-01-06
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Environmental management Cognitive science Decision making Switches Communication systems Packaging Computer graphics Psychology Size measurement Communications technology
Content Type	Text
Resource Type	Article

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