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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Wu Chaoyang Wang Liangyuan Wang Junjun |
| Copyright Year | 2009 |
| Abstract | With intensifying competition of products homogenization, differentiated services become a favorable weapon to enterprises. The provision of enterprise services is a system design, including the co-operation of prospects and background, the benign interaction of enterprises and consumers simultaneously. This paper presents the concept of streamlined services, and service organizations based on the three-tier model, built a 3C streamlined service model of service-oriented enterprises. The model stresses customer-centric and marketing-oriented. Departments of enterprises interrelate through three levels (contact, communication and control), achieve integration with enterprise atmosphere, and eventually achieve satisfaction of both enterprise and common customer. |
| Starting Page | 4498 |
| Ending Page | 4501 |
| File Size | 301142 |
| Page Count | 4 |
| File Format | |
| ISBN | 9781424449095 |
| e-ISBN | 9781424457281 |
| DOI | 10.1109/ICISE.2009.1100 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2009-12-26 |
| Publisher Place | China |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Information science Shape Chaotic communication Atmospheric modeling Engineering management Atmosphere Companies Production Conference management Aerodynamics |
| Content Type | Text |
| Resource Type | Article |
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