NDLI: Intra-organizational education in cultural differences in software services

Content Provider	IEEE Xplore Digital Library
Author	Karttunen, E. Jaakkola, H. Linna, P.
Copyright Year	2011
Description	Author affiliation: Department of Software Engineering, Tampere University of Technology - Pori, P.O. Box 300, FIN-28101 Pori, Finland (Karttunen, E.; Jaakkola, H.; Linna, P.)
Abstract	The status of services in the software industry is enhancing. Simultaneously, service production is spreading all over the world in the global environment. This creates international working teams where different cultures' communication, decision making and working methods meet and diverse. The focus of this paper is on software services globalization, and the need for intra-organizational education in cross-cultural environments it creates. The purpose is to point out the major areas of software service production where proper knowledge of the effects of cross-culturality is crucial for successful cooperation. The findings suggest that cultural factors have a considerable effect in the service production in the studied companies due to the people-oriented nature of the service business. As a result, the critical cross-cultural factors found are presented and compared to the views of the case companies. The paper then discusses the needs and useful methods for cross-cultural education in companies based on these findings. The paper is a part of an ongoing research project STEP, jointly run by Tampere University of Technology Pori unit and University of Jyväskylä.
Starting Page	1146
Ending Page	1151
File Size	751927
Page Count	6
File Format	PDF
ISBN	9781457709968
e-ISBN	9789532330595
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-05-23
Publisher Place	Croatia
Access Restriction	Subscribed
Rights Holder	MIPRO
Subject Keyword	Uncertainty Education Companies Software Cultural differences Global communication
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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