NDLI: Introducing Advanced Service Catalog capabilities in Croatian Telekom NGOSS infrastructure

Content Provider	IEEE Xplore Digital Library
Author	Medved, D. Tutman, H. Periskic, D. Jagau, A.
Copyright Year	2011
Description	Author affiliation: GDi GISDATA, R&D Department, Petra Kobeka 13/1, HR-51000 Rijeka, Croatia (Medved, D.; Tutman, H.) \|\| Telcordia Germany GmbH, Herriotstrasse 1, 160528 Frankfurt am Main, Germany (Jagau, A.) \|\| Hrvatski Telekom d.d., IT Department, Kupska 2, HR-10000 Zagreb, Croatia (Periskic, D.)
Abstract	We are living in the era of pervasive computing — and that fact has tremendous impact for operations of typical telecom operator. Customers are more and more demanding, picky, and often better informed than CSR in Telco shops. They are expecting real time provisioning and multiple choices — especially ability to tailor products to their needs — anytime, anywhere and on every possible device they use (from notebooks, tablets like iPad to smartphone). We are moving into area of CMR (Customer Managed Relationship) — more advanced concept than CRM, where customer is taking control over products/bundles and tailoring to his own need. Sharing control allows co-creation of value and better bounding between customer and operator, but on the other side, creates huge demand for operator IT infrastructure often not ready for this type of interactions. This paper is describing key aspects of improving Croatian Telekom NGOSS infrastructure with new capabilities introduced by COMPASS project that will enhance customer experience and allow Croatian Telecom to maintain leading technological position on Croatian market. COMPASS project introduced new approach to order management by implementation of the new paradigm — Catalog Driven Order Management.
Starting Page	395
Ending Page	400
File Size	1013622
Page Count	6
File Format	PDF
ISBN	9781457709968
e-ISBN	9789532330595
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-05-23
Publisher Place	Croatia
Access Restriction	Subscribed
Rights Holder	MIPRO
Subject Keyword	Service oriented architecture Data models Telecommunications Compass Catalogs Engines Business
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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Building a data warehousing infrastructure based on service oriented architecture

Design service for OSS based on the SOA and TMForum NGOSS

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SOA-Based Alarm Integration for Multi-Technology Network Fault Management

NGOSS-centric Framework of Telecommunication Electronic Commerce

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Service identification in aspect-oriented business process models

Introducing Advanced Service Catalog capabilities in Croatian Telekom NGOSS infrastructure

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