NDLI: Proceedings of the 37th annual ACM SIGUCCS fall conference (SIGUCCS '09)

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The many benefits of cultivating a community among IT staff

Analyzing usage in a large coursecasting service: issues & strategies

The care and feeding of a Moodle campus

The evolution of a flexible classroom

The A.R.T. of content management training

A centralized approach to managing a large student staff

A Wiki: one tool for communication, collaboration, and collection of documentation

We use technology, but do we use technology?: using existing technologies to communicate, collaborate, and provide support

Sustaining a student program through collaboration and communication

Winning all around, providing a help desk service point at the learning commons

Getting iTunes U at Ithaca College up and running!

Collaboration with IT & cops for emergency communications

The importance of emotional intelligence

Teaching with information and communication technologies: preliminary results of a large scale survey

Instructional technology outreach and metrics: building a bridge

Proudly ITS: documenting the history of ITS @ UNB

Web Based Computer Lab Imaging with Grimiore

Establishing and delivering training for the Zimbra collaboration suite

Technology consultants: a successful generation of student staff

Low TCO and high-speed network infrastructure with virtual technology

Seven steps to a better desk side manner

Experience with the educational ICT environment in Kyushu University

You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment

How to conduct a needs assessment study on training and documentation

Building an IT community at Louisiana State University: collaboration and partnership strategies

Greening your computing technology, the near and far perspectives

Status of a digital life and learning program

Image baby image, reloaded!: automating vista deployment

Thin clients: make them work for you

Classrooms in the cloud: Adobe Connect Pro in the Penn State learning community

Automated lecture recording system with AVCHD camcorder and microserver

Personality-aware interfaces for learning applications

Google this!: using Google apps for collaboration and productivity

Student staff: a village philosophy

Pump up the jam!: tips and tricks to motivate you and your staff

Collaborating outsourcing of the IT help desk

Developing a service catalog for higher education information technology services

Virtualization of windows desktop applications

Reduce pressure on students and it services via software-vendor programs and hosting

A casual teaching tool for large size computer laboratories and small size seminar classes

Distribution to multiple platforms based on one video lecture archive

Information security training: what will you communicate?

Measuring wireless network success: an analysis of a University in Ohio

Non-technical keys to keeping your personally identifiable information PII risk mitigation project on track

Frontline support at Princeton University: a centralized and decentralized approach

If we build it will you come?

Protecting intellectual property and sensitive information in academic campuses from trusted insiders: leveraging active directory

Deploying PGP whole disk encryption in Mac OS X

After the class: informal training support through the Penn State technology training community

Adobe Presenter, Microsoft PowerPoint, and Blackboard Vista: tools that work together for creating and presenting online instructional content

Read all about it!: help desk newsletter informs and enlightens organization

Making help desk training interactive and interesting for student technicians

Using teams to build a campus communications portal

Introduction and management of inter-campus learning assistant system for distributed campus

Student consultant achievement program for training and performance management

SuperGeek: trying to change the way we interact with client contact

RDF, Jena, SparQL and the 'Semantic Web'

Desktop data management and security

Proceedings of the 37th annual ACM SIGUCCS fall conference (SIGUCCS '09)

Content Provider	ACM Digital Library
Editor	Rugg, Beth McRitchie, Karen Farally-Semerad, Gail
Copyright Year	2009
Abstract	Thank you for joining us in the Gateway to the West, home of the 1904 World's Expo and first US Olympiad. It is here in St. Louis that new discoveries such as peanut butter, 7-Up and ice cream cones were invented. St. Louis is the birthplace of the Lewis and Clark Expedition. This city personifies the frontier spirit, and it is with this indomitable spirit that we bring you this year's conference. Attendees from all over the world, such as Canada, Japan, India and the Bahamas, have joined us here today along with our national colleagues to share and learn. Every year many of us return to see old friends, network with colleagues and make new contacts. We come to be inspired and energized. This year's program theme is "Communication and Collaboration" and the planning committee has worked extremely hard to thread our theme throughout this year's conference. Our keynote speakers' topics emphasize and compliment our theme through their presentations of Smart Service - Customer Service Excellence and Leadership is Everybody's Business. We have stepped outside the box this year and created a unique and interactive conference that we hope will both stimulate and inspire you. New program changes include bringing the much beloved "Birds of a Feather" format directly into the conference by adding a DiscussIT track, which offers attendees more opportunity to network with colleagues on topics that interest them. Our new LeadIT track was developed from suggestions that our past attendees offered. It is a venue not only for aspiring IT leaders but also one for those managing IT teams, to learn from colleagues. It brings a focus of our Spring Management Symposium on leadership training to our conference. LeadIT sessions will be facilitated by institutional leaders; these sessions will give attendees an opportunity to discuss various leadership and management topics in a very informal and comfortable format. We invite you to come and share your hopes, experiences, and encourage you to bring your questions for our talented team. All of our program sessions provide priceless networking opportunities with peers, but this year we kicked our ability to communicate up a notch. To make sure that you have the chance to become fully engaged during the conference we invite you to ExperienceIT by utilizing social network accounts that we have created for the conference on Twitter (#SIGUCCS) and Facebook (SIGGUCCS Fall Conference 2009). During this challenging economic time we have all experienced budget cuts, especially in professional development and travel, so it is with great appreciation that we extend our gratitude to you for picking our SIGUCCS conference to spend your resources. Please make sure when you get back to your home institution that you thank the individual who cared enough to send you here to enhance your professional development.
ISBN	9781605584775
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2009-10-11
Access Restriction	Subscribed
Content Type	Text
Resource Type	Conference Proceedings

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