NDLI: The importance of emotional intelligence

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The importance of emotional intelligence

Content Provider	ACM Digital Library
Author	Patrick, Brian K.
Abstract	Though Emotional Intelligence is still a vague concept for many people, partly because the topic has garnered numerous definitions, it has nevertheless been identified over the last couple decades as a contributing factor for project, business and career success. Some researchers have theorized that Emotional Intelligence is a better indicator for career success than traditional IQ. Emotional Intelligence is in fact a critical part of delivering consistent quality customer service to internal and external customers. While technology has become integral throughout society, and a critical tool for nearly all business endeavors, the fact remains technology is primarily a means to an end. When a client cannot complete important tasks or find necessary information for lack of appropriate or functional technology they become upset by the barrier encountered. I equate information systems to cars in that these critical tools are such relied upon technologies that when they fail to deliver the needed outcome clients quickly become frustrated and expect quality service in a short time period to resolve their issue. Emotional Intelligence is a key attribute toward developing meaningful constructive relationships with customers, peers and leaders. The ability and willingness to empathize with these groups of people, to genuinely understand and care about their unique priorities, needs and challenges is the foundation of quality customer service and continuous improvement. Hiring and retaining people with this important attribute can be the difference between success and failure for a particular project or an entire organization.
Starting Page	15
Ending Page	18
Page Count	4
File Format	PDF
ISBN	9781605584775
DOI	10.1145/1629501.1629506
Language	English
Publisher	Association for Computing Machinery (ACM)
Publisher Date	2009-10-11
Publisher Place	New York
Access Restriction	Subscribed
Subject Keyword	Aptitude Self-awareness Experience Relationships Self-control Emotional intelligence Self-confidence Empathy Behavior Will Adaptable Emotions
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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