NDLI: Patients and relatives as auditors of safe practices in oncology and hematology day hospitals

Content Provider	Springer Nature : BioMed Central
Author	Rodrigo Rincón, Isabel Irigoyen Aristorena, Isabel Tirapu León, Belén Zaballos Barcala, Nicolás Sarobe Carricas, Maite Lobo Palanco, Joaquín Antelo Caamaño, María Luisa Martin Vizcaíno, Marta Patricia Burnett, Susan
Abstract	Background When there is a gap in professionals’ adherence to safe practices during cancer treatment, the consequences can be serious. Identifying these gaps in order to enable improvements in patient safety can be a challenge. This study aimed to assess if cancer patients and their relatives can be given the skills to audit reliably four safe practices, and to explore whether they are willing to play this new role. Methods We recruited 136 participants in 2018, from the oncology and haematology day hospital of a tertiary hospital in Spain. Patient identification, hand hygiene, blood or chemotherapy identification, and side effects related to transfusion and chemotherapy, were the safe practices selected for evaluation. The study comprised two parts: an interventional educational program and a cross-sectional design to collect data and assess to what degree participants are able and willing to be auditors depending on their characteristics using multivariate logistic regression models. A participant’s auditing skill were assessed pre and post the educational intervention. Results The model was seeking predictors of being a good auditor. 63 participants (46.3%) were classified as good auditors after the training. To have younger age, higher educational level and to have had an experience of an adverse event were associated with a higher probability of being a good auditor. Additionally, 106 (77.9%) participants said that they would like to audit anonymously the professionals’ compliance of at least three of four safe practices. The willingness to audit safe practices differed depending on the safe practice but these differences did not reach statistical significance. Conclusions The data gathered by patients and relatives acting as auditors can provide healthcare organizations with valuable information about safety and quality of care that is not accessible otherwise. This new role provides an innovative way to engage patients and their families’ in healthcare safety where other methods have not had success. The paper sets out the methods that healthcare organizations need to undertake to enrol and train patients and relatives in an auditor role.
Related Links	https://bmchealthservres.biomedcentral.com/counter/pdf/10.1186/s12913-020-06018-3.pdf
Ending Page	10
Page Count	10
Starting Page	1
File Format	HTM / HTML
ISSN	14726963
DOI	10.1186/s12913-020-06018-3
Journal	BMC Health Services Research
Issue Number	1
Volume Number	21
Language	English
Publisher	BioMed Central
Publisher Date	2021-01-07
Access Restriction	Open
Subject Keyword	Public Health Health Administration Health Informatics Nursing Research Patient safety Audit and feedback Safe practices Patient-centred care
Content Type	Text
Resource Type	Article
Subject	Health Policy

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Patient feedback to improve quality of patient-centred care in public hospitals: a systematic review of the evidence

An instrument assessing patient satisfaction with day care in hospitals

Putting patients first: development of a patient advocate and general practitioner-informed model of patient-centred care

Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial

Educational inequalities in patient-centred care: patients' preferences and experiences

What matters to patients? A mixed method study of the importance and consideration of oncology patient demands

Discharging the complex patient - changing our focus to patients’ networks of care providers

Advancing the status of nursing: reconstructing professional nursing identity through patient safety work

The practice environment’s influence on patient participation in intermediate healthcare services – the perspectives of patients, relatives and healthcare professionals

Patients and relatives as auditors of safe practices in oncology and hematology day hospitals

Similar Documents

Patient feedback to improve quality of patient-centred care in public hospitals: a systematic review of the evidence

An instrument assessing patient satisfaction with day care in hospitals

Putting patients first: development of a patient advocate and general practitioner-informed model of patient-centred care

Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial

Educational inequalities in patient-centred care: patients' preferences and experiences

What matters to patients? A mixed method study of the importance and consideration of oncology patient demands

Discharging the complex patient - changing our focus to patients’ networks of care providers

Advancing the status of nursing: reconstructing professional nursing identity through patient safety work

The practice environment’s influence on patient participation in intermediate healthcare services – the perspectives of patients, relatives and healthcare professionals

Patients and relatives as auditors of safe practices in oncology and hematology day hospitals