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The Effect of Emotional Labour on Organizational Commitment : An Empirical Evidence in Indian Banking Sector
| Content Provider | Semantic Scholar |
|---|---|
| Author | Mehra, Renuka |
| Abstract | Emotions have deep effect on more or less everything we do in the place of work. Emotions are referred to as psychological, behavioural, and physiological predispositions toward objects, persons or events that create a state of willingness. It is also considered a form of regulation wherein employees are expected to exhibit emotions related to their work, so as to achieve organizational goals and objectives. Employees’ in service occupations manage their attitude with clients, and so he/she represents the organization and creates image and advertises the name of the organization (Vidic et al., 2009). Emotional labour can be practiced by individuals but past studies indicate that women are more likely to “manage their feelings” than men . Women were found to perform more emotional labour (Mann, 2005). Emotional labour can turn out to be very Abstract Emotional labour is a concept increasingly studied in those industries where job requires interpersonal contact. The employees have to achieve individual targets, interact with the clientele within the organization’s culture, goals, norms and vision. It refers to management of feelings for both emotional, individual and organisation growth. Emotional labour has also been found to be associated with important outcomes including job satisfaction, organizational commitment, organisation citizenship behaviour and attrition rate. The aim of the study is to assess the effect of emotional labour on organizational commitment in Indian Banking sector. The research study is based on data collected from 200 managers working in public and private sector banks in India. The study will help the managers to exhibit better job performance, effective interpersonal interactions and manage diverse person-environment relationships. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | https://amity.edu/UserFiles/admaa/3c1e0Paper%202.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
