NDLI: Decision Support for Handling Gaps between ERP Functionalities and Organizational Needs: A Goal Reasoning Based Approach

Content Provider	IEEE Xplore Digital Library
Author	Gao Juntao Zhang Li Wang Zhiyao
Copyright Year	2008
Description	Author affiliation: Sch. of Comput. Sci. & Eng., Beijing Univ. of Aeronaut. & Astronaut., Beijing (Gao Juntao; Zhang Li; Wang Zhiyao)
Abstract	In the process of selecting commercial off-the-shelf (COTS) ERP systems, it is inevitable to encounter gaps between ERP software and organizational needs. Gaps occur when COTS attributes do not exactly match organizational needs, and they make organizational users and software vendors in the dilemma: whether to adapt as-is business processes or to customize software packages. A decision support method for handling gaps is proposed in this paper. Firstly, organizational goal-process models are built as the base for decision making. Secondly, the idea of evidence theory is introduced into goal reasoning and a quantified algorithm is proposed to evaluate the impacts of different business processes on high level goals which are critical to make decision. At last, the risk is discussed to rank intervals which specify the expected utilization of business processes.
Starting Page	255
Ending Page	258
File Size	280330
Page Count	4
File Format	PDF
ISBN	9780769533360
DOI	10.1109/CSSE.2008.1250
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2008-12-12
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Uncertainty ERP Decision making Enterprise resource planning decision support Application software Best practices Phase detection goal reasoning Computer science Software packages Business Software engineering gap handling
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in