NDLI: Introducing software design elements for IT-benchmarking purposes

Content Provider	IEEE Xplore Digital Library
Author	Ziaie, P. Wollersheim, J. Krcmar, H.
Copyright Year	2011
Description	Author affiliation: Fortiss, an Affiliated Institute of Technische Universität München, Munich, Germany (Ziaie, P.; Wollersheim, J.) \|\| Information Systems, Department of Informatics, Technische Universität München, Munich, Germany (Krcmar, H.)
Abstract	IT benchmarking has grown considerably in the last few years, and conventional benchmarking tools cannot respond well to the rapid changes in technology and paradigm changes in IT-related domains. This paper aims to review benchmarking methods and leverage design science methodology to present design elements for a novel software solution in the field of IT benchmarking. The solution is based on and refined by a comprehensive case study that involved large enterprises. In this paper, we first review the theoretical background in the literature and highlight challenges within benchmarking processes in general and benchmarking of IT services in particular. We then explain how the initial design elements were extracted based on these initial findings and a case study that was conducted with a group of 15 large enterprises that were actively performing off-line IT benchmarking to enhance their processes. The case study together with interviews with the supporting consulting firm helped us find out how an online software solution can address the existing complexities. A software solution based on the initial set of design elements was then provided to enable companies to support, ease, and evaluate their IT-benchmarking process. Finally, the design elements were refined according to users' feedback.
Starting Page	404
Ending Page	409
File Size	507597
Page Count	6
File Format	PDF
ISBN	9781457711251
e-ISBN	9781457711275
DOI	10.1109/NWeSP.2011.6088213
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-10-19
Publisher Place	Spain
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Conferences Standards organizations Prototypes Companies Benchmark testing Management Support Design Science Software IT Operations Case Study IT Benchmarking
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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