NDLI: Assessing IT Management's Performance: A Design Theory for Strategic IT Benchmarking

Content Provider	IEEE Xplore Digital Library
Author	Ebner, K. Mueller, B. Urbach, N. Riempp, G. Krcmar, H.
Copyright Year	1988
Abstract	Given the continued economic pressure on information technology (IT) organizations, the effective and efficient delivery of IT remains a crucial issue for IT executives in order to optimize their department's performance. Due to company specifics, however, an absolute assessment of IT organizations' performance has often proven difficult in the past. Consequently, many IT executives revert to comparative assessments such as IT benchmarking. IT benchmarking has been increasingly used to support IT management, also on a strategic level. While past research on such strategic IT benchmarking (SITBM) often focused on process models and optimal peer group composition, many practitioners repeatedly report problems with identifying or developing suitable methods for collecting the data needed for SITBM. We introduce a design theory for SITBM methods and illustrate how we derived the theory from an SITBM project over a period of ten years. During that time, the method from which we abstract our design theory was applied in 102 different companies. We contribute to practice and theory by not only reporting a field-tested method for SITBM, but also by providing a design theoretical basis on how to develop such a method as a blueprint for IT managers that want to set up an SITBM.
Sponsorship	IEEE Technology Management Council
Starting Page	113
Ending Page	126
Page Count	14
File Size	494974
File Format	PDF
ISSN	00189391
Volume Number	63
Issue Number	1
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2016-01-01
Publisher Place	U.S.A.
Access Restriction	One Nation One Subscription (ONOS)
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Instruments Benchmark testing Radio frequency Companies Economics strategic IT management (ITM) Design theory (DT) information technology (IT) performance measurement strategic IT benchmarking (SITBM)
Content Type	Text
Resource Type	Article
Subject	Strategy and Management Electrical and Electronic Engineering

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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