NDLI: Roadmap in Development of Quality Model for Thai Software

Content Provider	IEEE Xplore Digital Library
Author	Makdee, B.-O. Praneetpolgrang, P.
Copyright Year	2005
Description	Author affiliation: Graduate Sch., Sripatum Univ., Bangkok (Makdee, B.-O.; Praneetpolgrang, P.)
Abstract	The objective of this research is to present a new model in order to develop the quality of software for Thai software producer. The primary method that was used for this research is doing questionnaires by BSC method and interviewing Thai software producers and development software organizations that guaranteed an ISO 9001:2000 and TQS standard. In order to develop a way to raise the quality of software for Thai software producer, I have to analyze the data by using the Delphi technique. After analyzing the data, I have found that the efficiency of Thai software producers, and development software organizations guaranteed by ISO 9001:2000 and TQS standard is in middle level rating from both groups. By the calculation of the proceeding company efficiency process, ISO 9001:2000 is higher than TQS and the level of proceeding customer service of an ISO company 9001:2000 is higher than that of TQS. Moreover, I have found that there are other factors that influence a certification by either ISO 9001:2000 or TQS, these are the cost of certification and the number of employees in an organization. From the initial analysis of collected data, I can conclude with the Delphi technique that the development of Thai quality software is determined by 3 main factors; documentary work after sales service and customer feedback and organization processes of company. Furthermore, there are 51 specific details to well elaborate these 3 main factors
Starting Page	829
Ending Page	836
File Size	1263737
Page Count	8
File Format	PDF
ISBN	0780392701
DOI	10.1109/ITICT.2005.1609669
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2005-12-05
Publisher Place	Egypt
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Data analysis Costs ISO standards Quality Model Customer service Certification Delphi Technique BSC Standards organizations Software quality TQS Software standards Marketing and sales Standards development
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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