NDLI: Third-party registrars' audits-for better or for worse?

Content Provider	IEEE Xplore Digital Library
Author	Bamford, R.C. Deibler II, W.J.
Copyright Year	1997
Description	Author affiliation: Software Syst. Quality Consulting, San Jose, CA, USA (Bamford, R.C.)
Abstract	Reviews the potential impact of third-party standards audits on a software organization's ability to respond to changing requirements. The authors focus on the responsibility of the auditee's management to ensure that the registrar's audit presents a balanced view of the auditee's position with respect to a standard. Ineffective audits and undeserved certification waste time and money. An ineffective audit has the potential to undermine carefully nurtured cultural attitudes about quality, standards, procedures and audits. At worst, an ineffective audit can obscure problems and divert a software organization from addressing real problems that adversely affect customer satisfaction, the quality of products and services, the efficiency of processes and the business viability of the organization. Drawing on their experience with ISO 9000 in software engineering, the authors discuss actual problems encountered and suggest techniques for ensuring that third-party audits are effective for ensuring that major nonconformities identify serious problems. One of the most prevalent examples is the apparent over-emphasis on document control. Lack of document control is a legitimate major problem. Up to 70% of ISO registrations are initially denied because of document control problems. It would, however, be of substantially more value to the auditee for a skilled auditor to discover that, for example, the process for creating and maintaining requirements documents is missing. While the authors' examples are drawn from ISO 9001 registration audits, the principles, problems and remedies they recommend translate into any standards environment.
Starting Page	164
Ending Page	168
File Size	504909
Page Count	5
File Format	PDF
ISBN	0818678372
ISSN	10823670
DOI	10.1109/SESS.1997.595961
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1997-06-01
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	ISO standards Software standards Standards organizations Certification Cultural differences Software quality Customer satisfaction Engineering drawings Quality management Software engineering
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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