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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | He, T. Ho, W. Xu, X.F. |
| Copyright Year | 2010 |
| Description | Author affiliation: Operations & Information Management Group, Aston Business School, Aston University, Birmingham, UK (Ho, W.) || Research Center of Intelligent Computing for Enterprises and Services, School of Computer Science and Technology, Harbin Institute of Technology, China (He, T.; Xu, X.F.) |
| Abstract | Service supply chain (SSC) has attracted more and more attention from academia and industry. Although there exists extensive product-based supply chain management models and methods, they are not applicable to the SSC as the differences between service and product. Besides, the existing supply chain management models and methods possess some common deficiencies. Because of the above reasons, this paper develops a novel value-oriented model for the management of SSC using the modeling methods of E3-value and Use Case Maps (UCMs). This model can not only resolve the problems of applicability and effectiveness of the existing supply chain management models and methods, but also answer the questions of ‘why the management model is this?’ and ‘how to quantify the potential profitability of the supply chains?’. Meanwhile, the service business processes of SSC system can be established using its logic procedure. In addition, the model can also determine the value and benefits distribution of the entire service value chain and optimize the operations management performance of the service supply. |
| Starting Page | 193 |
| Ending Page | 197 |
| File Size | 674618 |
| Page Count | 5 |
| File Format | |
| ISBN | 9781424485017 |
| ISSN | 2157362X |
| e-ISBN | 9781424485031 |
| e-ISBN | 9781424485024 |
| DOI | 10.1109/IEEM.2010.5674452 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2010-12-07 |
| Publisher Place | China |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Industries Analytical models management model Supply chain management Biological system modeling Supply chains Adaptation model service process service supply chain $E^{3}-value$ value |
| Content Type | Text |
| Resource Type | Article |
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