NDLI: Mobile documentation: Usability guidelines, and considerations for providing documentation on Kindle, tablets, and smartphones

Content Provider	IEEE Xplore Digital Library
Author	Rauch, Marta
Copyright Year	2011
Description	Author affiliation: Oracle Corporation (Rauch, Marta)
Abstract	With the growth of mobile devices outpacing that of desktop systems in 2011[1], mobile devices are the new PC. For example, as of July, 2011, 93% of U.S. consumers own mobile phones, 38% use smartphones, and a half-million Android devices are being activated every day worldwide [2, 3, 4]. The proliferation of applications for mobile devices means that users increasingly turn to smartphones and tablets to access products and services. They are also increasingly using mobile e-readers to read books. The New York Times Best Sellers list now includes e-books, and Amazon.com recently reported that it sells more e-books than hardcover and paperback combined [5]. In spite of these trends, usability for mobile applications lags far behind desktop systems, and the mobile user experience is often difficult and disappointing [6]. To alleviate this, mobile developers can take advantage of emerging mobile usability standards to increase user satisfaction. However, for technical communicators who provide mobile user assistance, there is comparatively little research on documentation for smartphones and tablets. This paper summarizes emerging mobile usability trends and suggests best practices for developing user assistance for mobile devices. It also shows how Oracle's Enterprise Performance Management (EPM) Information Development department delivered mobile documentation in online libraries. It concludes by suggesting a method for providing usable, single-sourced documentation files that can be read on e-readers as well as tablets, such as iPad and Xoom, and smartphones, such as iPhone and Android.
Starting Page	1
Ending Page	13
File Size	618247
Page Count	13
File Format	PDF
ISBN	9781612847801
ISSN	21581002
e-ISBN	9781612847795
DOI	10.1109/IPCC.2011.6087221
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-10-17
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Mobile communication Usability Documentation Consumer electronics Smart phones Navigation user assistance for mobile applications mobile documentation mobile usability documentation for mobile devices documentation for smartphones documentation for tablets documentation for iPhone documentation for Android iPad Xoom Galaxy Kindle e-readers
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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