NDLI: Communicating with Your Customers Determining Their Needs

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IEEE Technical Conference on Southern Tier

Proceedings of the IEEE Southern Tier Technical Conference

Proceedings of the 1987 IEEE Southern Tier Technical Conference, 1987.

Innovative Helical Wrap Installation of Fiber Optic Cable

The Nesc, Probability, Reliability and the Future

Utility Application of Static Var-Compensation

Designing Testable Plas for both Offline Testing and Concurrent Error Detection

A Simplified Self-Checking Design of Multioutput Circuits

Quasi-universal VLSI multiplier with signed digit arithmetic

Multiplier Design Using Signed-Digit Number System

Direct Computation of the Polynomial Expression Ax/sup 2/ + Bx + C

Innovative Variable Mesh Simulator

Gummel-Poon Model Parameter Optimization for a Power Transistor

A Generalized Approach for Automatic Test Pattern Generation

Programmable Placement Pressure in a Placement Head for Surface Mounted Devices

Fatigue and Creep in Solder Joints

Optical Detection of Rent Pins in a High-Density Array

Locating Signal Line Defects with Thermal Image Analysis

Variable end-of-travel Sensor

On the Stability Analysis of an Adaptive Control System with a Simplified Control Procedure

On the Optimal Pulse Control of an Electric Drive

Image Recognition Procedure in an Adaptive Control System Applied to a Robotic Manipulator

Voice Recognition - the Next Generation Man-Machine Input Device?

A Computer Controlled Aircraft Defense System (CCADS)

A Practical Reliability Evaluation of Embedded Avionic Software

Communicating with Your Customers Determining Their Needs

Binary Image Transforms: An old twist in Image Processing revisited

Low-cost Microcomputer Networking: Some Practical Considerations

The MAP Pilot Project at IBM Endicott

Speech Recognition: A TutoriaI on the Subject

Engineering Problem Analysis with Microcomputer Spreadsheets

Computer machine contol language development

Software Development - from Concept to Completion

On the Optimization of Search Heuristics: A Fuzzy Approach

Innovative Helical Wrap Installation of Fiber Optic Cable

The Nesc, Probability, Reliability and the Future

Utility Application of Static Var Compensation

Designing Testable Plas for both Offline Testing and Concurrent Error Detection

Quasi-Universal VLSI Multiplier with Signed Digit Arithmetic

Multiplier Design Using Signed-digit Number System

Direct Computation of the Polynomial Expression Ax/sup 2/ + Bx + C

Innovative Variable Mesh Simulator

Gummel-Poon Model Parameter Optimization for a Power Transistor

A Generalized Approach for Automatic Test Pattern Generation

Programmable Placement Pressure in a Placement Head for Surface Mounted Devices

Fatigue and Creep in Solder Joints

Optical Detection of Bent Pins in a High-Density Array

Locating Signal Line Defects with Thermal Image Analysis

Variable End-of-Travel Sensor

On the Stability Analysis of an Adaptive Control System with a Simplified Control Procedure

On the Optimal Pulse Control of an Electric Drive

Image Recognition Procedure in an Adaptive Control System Applied to a Robotic Manipulator

Voice Recognition - The Next Generation Man-Machine, Input Device?

A Computer Controlled Aircraft Defense System (CCADS)

a Practical Reliability Evaluation of Embedded Avionic Software

Communicating with Your Customers Determining Their Needs

Binary Image Transforms: An old twist in Image Processing revisited

Low-Cost Microcomputer Networking: Some Practical Considerations

The MAP Pilot Project at IBM Endicott

Speech Recognition: A Tutorial on the Subject

Engineering Problem Analysis with Microcomputer Spreadsheets

Computer Machine Control Language Development

Software Development -- from Concept to Completion

On the Optimization of Search Heuristics: a Fuzzy Approach

A Simplified Self-Checking Design of Multioutput Circuits

Communicating with Your Customers Determining Their Needs

Content Provider	IEEE Xplore Digital Library
Author	Dzupinka, E.C. Langenbahn, M.D. Randall, M.E. Sliva, C.M.
Copyright Year	1987
Description	Author affiliation: International Business Machines (Dzupinka, E.C.)
Abstract	One of the more difficult aspects of providing a product to a customer is determining what the customer really needs. Frequently, the customer is not sure exactly what they need. They just have a problem and they are looking to you to provide the solution. The difficulty in determining product requirements is compounded by the fact that Test Design Automation (TDA) products need to be useful to a wide range of customers with diverse needs. That is the situation in which we found ourselves. TDA has the responsibility of supplying the IBM Corporation with its needed Test Generation and Fault Simulation capabilities. These products are software solutions designed to run on a wide range of general purpose system 370 computers under both VM and MVS operating systems. Our customer mix is a widely diverse set of product development groups; from the designers of the 3090 series in Poughkeepsie to a typewriter design group in Lexington, Kentucky. Not only is the product mix diverse, but also the geographic locations of the development groups. We serve product development labs worldwide. First, we had to be able to identify our "representative" customer. Once this was done we would need to open up more direct lines of communication with these customers. The method we used to improve upon these problems is the subject for this paper. It will cover the cross-section of the group which went about solving the problems; the methods chosen to attack the problems; implementation; and the mechanisms put into place to continue the work after the group's dissolution.
Starting Page	27
Ending Page	27
File Size	50822
Page Count	1
File Format	PDF
DOI	10.1109/STIER.1987.716369
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1987-04-29
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Product development Automatic testing Design automation Ducts Software design Virtual manufacturing Operating systems
Content Type	Text
Resource Type	Article

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